Agent Empower
For Agents
Empower agents with automated support on every call to create a great customer experience.
Real-time Coaching & Guidance
Provide real-time coaching and context-driven guidance from pre-built scripts, FAQs, and knowledge base
Sentiment-based Alerts
Track customer and agent sentiment and cadence to trigger alerts and suggestions during a live call
Automated Call Summary
Streamline wrap-ups and save time with pre-populated call summary hints at the end of every conversation
For Supervisors
Scale your best practices across your enterprise contact center in a single click.
Simple Set-up
Manage hierarchical multistep guidance scripts in a few clicks–no coding required
Fast Deployment
Make real-time changes that are activated on the next call, and scale updates across your business in minutes
Agent Insights
Understand which guidance effectively drives better agent performance
For Business Leaders
Equip your team to drive powerful outcomes.
Faster onboarding and ramp-time
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Increase first contact resolution (FCR)
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Decrease average handle time (AHT) and repetitive manual tasks
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Decrease operational costs by leveraging insights
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Increase agent retention and job satisfaction
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Increase customer satisfaction score (CSAT)
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Trusted by Leading Companies
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“Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor.” — Terry Lang, Director of CX at Edcor
“At Maximus, we are constantly looking for new ways to innovate and improve the Citizen Journey and contact center experience. SuccessKPI allowed us to deliver increased capacity, automated quality review, and agent compliance and performance improvements for government agencies.”
Enterprise Performance at Any Scale
Reliable
100% Uptime & Crisis Management
Compliant
Third-party certified FedRAMP, ISO 27001, SOC2, HIPAA & more
Fast
Set up in minutes for immediate value
Secure
Built-in platform security features including automatic PII redactions
Ready to get started?
Find out how AirOps can help you scale your content operations
Lets Start With DemoMore About SuccessKPI
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