BPO Contact Centers
Business Process Outsourcing (BPO) contact centers can tackle the rapid changes of digital transformation and customer demand with SuccessKPI’s revolutionary insight and action platform.
As the demand for outsourcing increases, you can provide organizations with the essential combination of innovative and protective advantages.
Improve Process Efficiency
Optimize reservations, logistics, and services while reducing operational costs and call times
Enhance Customer Experiences
Use sentiment analysis to create memorable experiences for customers
Optimize Agent Training
Turn successful outcomes into an impactful training process for all agents
Maximize Security Measures
Maintain compliance, monitor fraud detection, secure data, and protect privacy
Achieve Compliant Interactions
Provide agents with access to tools and information securely, no matter where they work
Self-service Dashboards
Easily manage client self-service dashboards with data secured based on business units and roles
Trusted by Leading Companies
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“SuccessKPIs automation engines allowed us to evaluate each part of a conversation, and effectively coach and empower our agents while taking coverage from a small human sample to 100% sampling.” — VP of Engagement, Government BPO
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