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Contact Center Analytics
Get complete insight into your contact center by blending IVR, and Routing data with Speech & Text Analytics results integrated with BI Tools.
We offer data blending and visualizations for more than 50 different data sources, including but not limited to, Salesforce, Amazon Connect, Lex, S3, Google Analytics.
All reports and dashboards are also available in your Mobile devices (Android/iPhone) as well as iPads out-of-box.
Dave “Renny” Rennyson is the CEO of SuccessKPI. He is a passionate SaaS veteran, global executive, a lifelong learner, and the co-author of “The Art of SaaS.” Dave is obsessed with customer success, solving big problems for his customers, and building highly usable SaaS products that transform the customer experience. Prior to his role at SuccessKPI, Dave served in various senior executive roles at MicroStrategy, Genesys, Angel, Broadband Office, Interactions, Spirent, and Verizon. He enjoys running, reading, skiing, traveling, and trying to play Catan at times a bit too competitively with his family.
