healthcare
See how healthcare providers and payers are transforming patient experience with SuccessKPI
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Full Journey Visibility
Get a complete view of a patient’s journey by unifying EHR data, real-time and historic contact center data, and interactions from communication channels including SMS, email, and virtual assistants.
Improved Patient Experience
Gain insight into the patient experience by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 100+ languages.
Empower Your Care Team
Create a seamless patient and member experience across all channels by providing agents with a view of every interaction coupled with real-time guidance and coaching.
Ensure Compliance & Patient Privacy
Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including Health Insurance Portability and Accountability Act (HIPAA), GDPR, SOC2, and more.
Increase Patient Loyalty
Deepen your understanding of patient experiences and increase loyalty with sentiment analytics combined with automated actions. Identify problems and trigger automated responses before issues escalate.
Take Action & Produce Measurable Results
By automating critical business actions and multistep script guidance for agents, provide a seamless experience that prevents both member and agent churn.
Trusted by Leading Companies
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“As part of our migration, SuccessKPI was able to replicate our prior Genesys Engage reporting environment in our new Genesys Cloud platform with the same look and feel, and enhance it with customized reporting with clearly defined KPIs. The SuccessKPI development team was organized, prioritized our requests appropriately, and delivered results on time. We even partnered on a unique report capability that SuccessKPI built into their roadmap.” – Sean Bohl, Sr. Director of Customer Experience Channels, Banner Health
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