Retail

Retail & Ecommerce

Next Generation Shopping Experiences

Deliver next-generation retail experience by unifying customer insights and automating time-consuming processes with SuccessKPI’s revolutionary insight and action platform.

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See how retail and eCommerce businesses are meeting customer demands with SuccessKPI

Engage in memorable multi-channel interactions that align with the varying preferences of today’s shoppers while remaining secure and compliant.

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Full Journey Visibility

Get a complete view of consumer insights and trends by unifying real-time and historic contact center data with interactions from communication channels including SMS, email, and virtual assistants.

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Enhance Customer Experiences

Provide memorable and convenient shopping experiences by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 100+ languages.

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Empower Your Associate Team

Spark joy and create a seamless shopping journey across all channels by providing associates with a view of every interaction coupled with real-time guidance and coaching.

Maximize Security Measures

Ensure Compliance & Customer Privacy

Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including Payment Card Industry compliance (PCI), GDPR, SOC2, and more.

Trusted Compliance and Security

Increase Customer Loyalty

Understand customer expectations and increase loyalty with sentiment analytics combined with automated actions. Identify problems and trigger automated responses before issues escalate.

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Take Action & Produce Measurable Results

By automating critical business actions and multistep script guidance for associates, provide a seamless experience that prevents both customer and customer rep churn.

Trusted by Leading Companies

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“Agents care about their performance and SuccessKPIs scorecards and evaluation tools helped us provide fair feedback that helps agents improve and stay motivated.”
– Director of Contact Center

Related Resources

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Overcoming Top Cloud Contact Migration Challenges

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Webinar

Webinar

5 Styles of Sentiment Analytics for your CX Toolkit

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More About SuccessKPI

Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.

Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines

Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.

Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring
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