Understand beyond what was said. Sentiment analysis deepens insight into how customers feel in real-time, decoding agent calls, chatbot interactions, IVR’s, and more. With SuccessKPI, you can spot keywords, correlate themes, and understand sentiment at the conversation, brand, and entity level.

Blend advanced conversation analytics with your historical and real-time contact center data including ACD, Agent and WFM, to evaluate customer experiences and identify opportunities to improve customer touchpoints and agent guidance.

Get started quickly with dozens of pre-loaded call center topics including politeness, Mini-Miranda, and ownership. Evolve and scale by building, combining, and weighing any topics from as many keywords while ML engines identify new words and key phrases to correlate with your logic.