SuccessKPI is an award-winning cloud-native insight and action platform that seamlessly integrates AI and automation to transform customer experiences.
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Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform.
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AI and ML engines analyze millions of interactions across all channels while it all comes together in one secure platform to surface critical trends and patterns.
Powerful Natural Language Understanding (NLU) and high-accuracy transcription engine enable you to detect sentiment, topics, moments, themes, and custom phrases across all customer channels and agent interactions in 40+ languages.
Understand beyond what was said. Sentiment analysis deepens insight into how customers feel in real-time, decoding agent calls, chatbot interactions, IVR’s, and more. With SuccessKPI, you can spot keywords, correlate themes, and understand sentiment at the conversation, brand, and entity level.
Blend advanced conversation analytics with your historical and real-time contact center data including ACD, Agent and WFM, to evaluate customer experiences and identify opportunities to improve customer touchpoints and agent guidance.
Get started quickly with dozens of pre-loaded call center topics including politeness, Mini-Miranda, and ownership. Evolve and scale by building, combining, and weighing any topics from as many keywords while ML engines identify new words and key phrases to correlate with your logic.
Join the live fireside chat with Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI.
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