Software and Technology

Software & Technology

Next Generation Software & Technology Experiences

Transform your software and tech business to be at the forefront of optimized customer experiences, insight analytics, and data security with SuccessKPI’s revolutionary insight and action platform.

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Next Generation Travel & Hospitality Experiences

See how software and technology companies are enhancing customer experiences with SuccessKPI

Telecommunication, software, media, entertainment and other technology companies can expand their innovation into customer service, loyalty, and experience.

Automate Processes

Improve Operational Efficiency

Gain customer insights to help reduce operational costs and call times.

customer-satisfaction

Unlock Customer Experience Insights

Use sentiment analysis to create memorable experiences for customers and subscribers.

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Optimize Agent Training

Turn successful outcomes into an impactful training process for all agents.

Maximize Security Measures

Maximize Security Measures

Maintain compliance, monitor fraud detection, secure data, and protect privacy.

Empower Your Care Team

Achieve Compliant Interactions

Provide agents with access to tools and information securely, no matter where they work.

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Deliver On-Demand Availability

Connect with customers through multiple channels in every part of their journey.

Trusted by Leading Companies

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“SuccessKPI enables us to achieve extraordinary levels of transcription accuracy. Their machine learning and automation tools allow us to deploy applications and POCs in a fraction of the time required by previous platforms.”

– ComunikiMe

ComunikiMe

Related Resources

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Blog

Overcoming Top Cloud Contact Migration Challenges

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Overcoming Top Cloud Contact Migration Challenges
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Resource

Real-time Agent Empower

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Webinar

The Great Cloud Migration: 5 Actionable Tips for On-Prem Contact Centers

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More About SuccessKPI

Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.

Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines

Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.

Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring
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