Smarter Schedules, Happier Teams, and Customers who Feel the Difference
Make staffing and scheduling decisions with precise and powerful insights. Get full picture performance and customer insights that unlock better outcomes.
100%
Increase in SLA performance
80%
Decrease in manual reporting time
25%
Increase in agent productivity
Precise, AI-Powered Forecasting
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Forecast your live channel traffic using advanced AI
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Precisely forecast traffic and staffing needs down to 15 min segments
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Automatically detect traffic trends and anomalies with deep learning algorithms
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Easily and quickly adjust forecasts
Meet SLAs at every step with automation
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Schedule in seconds with AI
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Quickly make intraday changes
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Simple views for real-time action teams to track and monitor changes – even across multi-team access to the same schedule
Empower your teams with real-time views
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Track real-time and historical adherence and conformance
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Monitor roll-up metrics and drill into any interaction for context
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Improve motivation with transparency
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Slice and dice data exactly to your needs with advanced AI-powered business intelligence
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Understand the full journey for all your interactions.
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Dive deep to improve agent performance based on operational metrics that you care for.
Simple integration to your CX tech stack
Access your data in one place with 180+ third-party data integrations. Seamlessly merge your contact center data with WFM data. Leverage out-of-the-box reports and dashboards or quickly define any custom attribute, report, dashboard you need, all within an incredibly powerful and simple to use platform made for business users.
