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GENAI WORKFORCE ENGAGEMENT PLATFORM

Stop Guessing.
Start Solving.

Unify data, find hidden trends, validate ideas, and put solutions to action. Control the full experience journey with one intelligent command center.

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  • Maximus
  • Vibrant
  • gannet
  • IHG
  • National_Telecom
  • Mapfre

Insight, Context, Action!

Your workbench for driving better CX across all your
Workforce Engagement motions

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Business Intelligence

Business Intelligence

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Speech & Text Analytics

Speech & Text Analytics

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Real-Time Agent Assist

Real-Time Agent Assist

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Quality Monitoring

Quality Monitoring

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Workforce Management

Workforce Management

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Put Trusted AI to Work

SuccessKPIs patented Playbook Builder™ brings powerful GenAI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes.

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10% Up arrow

Automation

25% Down arrow

Agent churn

10% Down arrow

Transfers

10% Up arrow

NPS

Enterprise Performance at Any Scale

Reliable

100% Uptime

Compliant

Third party certified PCI, SOC2, HIPAA, GDPR, FedRAMP, and more.

Fast

Set up in minutes for immediate value

Scalable

100, 1,000 or 10,000+ agents

Ready to get started? 

Find out how AirOps can help you scale your content operations

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State Collection Service Gains Critical Visibility into the Business

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SKPI_Maximus-1

Maximus Saves 30% QM Costs for CDC

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Grupo Multi Delivers Personalized Experience at Scale

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