Account Executive

Do you have a passion for solving customer’s problems and creating solutions? Do you thrive in a fast-paced, competitive, team-oriented environment?   We are looking for motivated and “customer focused” sales professionals to join our awesome sales team! As a SuccessKPI Account Executive, you will be responsible for generating opportunities, building lifelong customer relationships, driving revenue growth and contributing to our dynamic growth culture. 

Job Location: Remote work from home, travel will be required up to 40% of time.  

For LATAM based AE’s this is a freelance independent contractor position with no benefits. This is NOT a CLT contract.

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do:    

• Reports directly to VP of Sales or CRO depending on location
• Solve customer problems by uncovering their needs and wants 
• Meet with customers and prospects to explain and identify how our solutions align with their needs 
• Develop pipeline: Find prospects and qualify viable leads 
• Operate effectively with existing technology partners 
• Lead executive level conversations with existing customers to ensure value realization and advocacy 
• Work closely with local and regional partners to drive additional revenue and market share in tandem with Customer Success 
• Become an expert on SuccessKPI products, services, use cases and provide capabilities briefings on a regular basis 
• Ability to articulate SuccessKPI value proposition and key competitive differentiators 
• Identify buyer personal profiles and understand their needs 
• Consult with sales and marketing leadership to ensure efficiency and alignment across teams 
• Track and monitor your work 
• Attend marketing events, trade shows, sales educational events and seminars 
• Stay up to date with the latest sales trends and best practices 
• Report to management team on a weekly basis to provide metrics and track progress and results 
• If managing an International territory outside of the US, you will act as the in-country manager of our entire customer cycle with support from a CSM, PM, and Tech Support.

What You’ll Bring:   

• BS or BA Degree in Business Administration, or other related degree. 
• 8+ years of experience in technology sales 
• 5+ years of experience working as an Account Executive, or similar role 
• Proven experience uncovering customer needs/problems 
• Confirmed ability to qualify prospects 
• Great command of MS Office, CRM and BRM tools 
• Experience with LinkedIn and social selling and prospecting techniques 
• Critical thinker and problem-solving skills 
• Proven record of successful deals closed 
• Strong relationship building skills 
• Sense of ownership and pride in your performance and impact on company’s success 
• Excellent writing skills 
• Excellent time-management skills 
• Great interpersonal and communication skills 
• Winning mindset and hardworking attitude 
• Added Bonus: Experience working in the call center industry 

We are seeking both an Associate level Analytics Consultant and a mid-level Analytics Consultant at this time.

The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects.   Are you smart and driven to succeed?  Interested in learning new technology?   Do you like working with numbers and analytics?  If you answered yes, you will succeed here! 

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do  

• Leverage analytics tools to derive business insights 
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. 
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility 
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Document best practices to increase our knowledge base 

What You’ll Bring 

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
• 4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role
• Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) 
• Completion of 1+ AWS certification or related cloud experience, a plus 
• Strong analytical and logical problem-solving approach 
• Adaptable individual who can create structure in ambiguous or rapidly changing environments
• Highly self-motivated and able to work independently as well as in a team environment 
• Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus. 
• CCaaS  experience (Genesys Cloud, TalkDesk, AWS Connect), a plus. 

SuccessKPI Benefits:

• Virtual Work opportunity
• Opportunity to work and help shape a fast-growing company
• Medical, Dental, and Vision Insurance
• Stock Option Plan
• Open Time Off
• Paid parental leave for birth, adoption, and fostering
• 11 paid Company holidays
• 401k Savings Plan – with employer match
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage
• Long Term Disability Insurance
• Short Term Disability Insurance
• Life-Work Balance
• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve

The Senior Analytics Consultant is a self-driven individual with a proactive mentality who has a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the associate consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects.  Are you unsure if you have what it takes?  Are you smart and driven to succeed?  Interested in learning new technology?   Do you like working with numbers and analytics?  You will succeed here! 

Job Location: Remote work from home – India or Poland* 

*In Poland this is a full-time B2B contractor position  

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do: 

• Leverage analytics tools to derive business insights 
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. 
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility 
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack 
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations 
• Document best practices to increase our knowledge base  

What You’ll Bring: 

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience. 
• Minimum of 7+ years’ experience in SaaS  
• Completion of 1+ AWS certification or related cloud experience, a plus 
• Experience in implementing MicroStrategy Reports, Dashboards and  
  Freeform SQL reports is a must
 
• Strong working knowledge of SQL and ability to write and tune complex queries.
 
• Hands-on experience with RedShift is a plus 
• Linguistics, behavioral science background 
• Speech and Text skills with ability to build framework to ID topic trends 
• Ramp & ongoing monitoring 
• Analytics skills with end-to-end date flow knowledge 
• Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations 
•  opportunities for improvements 
• Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) 
• Strong analytical and logical problem-solving approach (Identify, describe, resolve) 
• Adaptable individual who can create structure in ambiguous or rapidly changing environments 
• Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done 

SuccessKPI India Benefits: 

• Virtual Work opportunity 
• Opportunity to work and help shape a fast-growing company 
• Paid Holidays 
• Paid Leave / Paid Time Off 
• Parental Leave 
• EPF 
• Medical Insurance 
• Accidental Disability Coverage 
• Perk Stipend 
• Stock Options 
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves 

Senior DevOps Engineer

As a Senior DevOps Engineer at SuccessKPI, you will be a key member of the Engineering team, responsible for designing, building, and maintaining the infrastructure that supports our SaaS analytics platform. You will champion automation, reliability, security, and scalability as you optimize cloud-based environments and drive best practices across CI/CD pipelines, monitoring, and infrastructure-as-code. This is a hands-on role that combines deep technical expertise with cross-functional collaboration to ensure seamless deployment and operational excellence in a high-growth, fast-paced environment.

Job Location: Remote Work, USA. Candidates must be in minimal driving distance to McLean, VA

Why work for SuccessKPI:

· Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

· Opportunity to work for a fast-growth global company in the rapidly growing analytics space

· Opportunity for career development and growth opportunities as we grow and scale

· Opportunity to build industry relationships and work alongside seasoned industry experts

· Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!

What You’ll Do:

Infrastructure Design & Management

• Design, implement, and maintain scalable, reliable, and secure infrastructure on cloud platforms (primarily AWS).

• Create new infrastructure or environments to meet evolving customer and product demands.

• Monitor infrastructure performance and availability, ensuring high uptime and efficiency.

Apply infrastructure-as-code principles using tools such as Terraform, AWS CloudFormation, or the Serverless framework.

CI/CD & Deployment

• Build, maintain, and optimize CI/CD pipelines for application deployments using tools like Jenkins, Bitbucket Pipelines, or equivalent.

• Automate and standardize release processes to support frequent, reliable, and fast software delivery.

• Support production release and bug-fix deployments, including environment configurations.

Automation & Scripting

• Develop scripts and tooling (using Python, Bash, Node.js, etc.) to automate infrastructure management, deployments, and operational tasks.

• Champion continuous improvement in automation to reduce manual effort and improve reliability.

Monitoring, Logging & Troubleshooting

• Implement and manage robust monitoring and logging systems using AWS CloudWatch, Datadog, Dynatrace, or custom solutions.

• Proactively identify, troubleshoot, and resolve infrastructure and application issues before they impact end users.

• Participate in on-call rotations for critical production systems support.

Security & Compliance

• Apply security best practices across all infrastructure layers to ensure secure operations.

• Conduct routine security audits and vulnerability assessments to maintain compliance with applicable standards and frameworks.

Collaboration & Cross-Functional Support

• Partner closely with development teams to support application architecture, deployments, and infrastructure decisions.

• Collaborate with QA, Product, and Customer Support teams to resolve customer-impacting issues and improve system reliability.

What You’ll Bring – Required qualifications to be successful in this role:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 8+ years of experience in a DevOps, Site Reliability Engineer (SRE), or Operations Engineer role in a cloud-first environment.

Technical Skills

• Strong hands-on experience with AWS cloud services and infrastructure management.

• Proficiency in scripting and development (Python, Bash, Node.js).

• Experience with containerization and orchestration tools such as Docker, Kubernetes, or AWS ECS.

• Deep familiarity with CI/CD tools: Jenkins, GitLab CI, CircleCI, Bitbucket Pipelines, or similar.

• Proficient in infrastructure-as-code: Terraform, AWS CloudFormation, Serverless framework, etc.

• Solid understanding of networking, security, Linux system administration, and cloud architecture patterns.

Soft Skills

• Excellent analytical, problem-solving, and troubleshooting abilities.

• Strong communication and collaboration skills across technical and non-technical stakeholders.

• Self-starter with a proactive mindset and a passion for continuous improvement.

• Comfortable working independently and as part of a distributed team.

Senior Growth Marketing Manager 

We are seeking a strategic and results-driven Senior Growth Marketing Manager, to join our marketing team. In this role, you will partner closely with Sales, Customer Success, and Product to design and execute targeted enterprise campaigns that generate qualified pipeline, accelerate sales cycles, and expand SuccessKPI’s presence in the CX AI and Workforce Engagement Management space. 

Job Location: Remote Work, USA. Candidates must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VA 

Why work for SuccessKPI:   

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do:   

• Lead Multi-Channel Campaigns: Design and execute full-funnel, integrated marketing campaigns across digital, ABM, events, and partner channels to generate qualified pipeline. 
• Drive High-Value ABM: Collaborate with Sales and RevOps to target and engage high-value enterprise accounts through data-driven account-based marketing tactics. 
• Optimize Digital Performance: Own and manage paid digital channels (LinkedIn, SEM, retargeting, display) to drive traffic, engagement, and conversion. Test, iterate, and scale winning strategies. 
• Make Insight Actionable: Leverage product launches, partnerships, and industry trends to create impactful campaigns measurable results. 
• Measure What Matters: Track key marketing metrics, analyze campaign performance, manage budget effectively, and communicate insights to senior leadership.  
• Enable the Field: Partner with Sales and Field Marketing to amplify presence at industry events, webinars, and executive roundtables, driving engagement pre- and post-event. 
• Select and Champion the Stack: Maintain and optimize tools including HubSpot, Salesforce, and enrichment/automation platforms; lead AI tool adoption. 

Success Looks Like: 

• Consistently generating qualified enterprise pipeline through targeted campaigns. 
• Delivering clear, transparent performance reporting with ROI metrics. 
• Ensuring marketing, sales, and customer success operate in full alignment. 
• Increasing brand visibility with the right audience, in the right channels, at the right time. 
• Continuously optimizing and scaling our GTM motion. 

What You’ll Bring:  

• 7–10 years’ of experience in B2B marketing, including demand generation and digital campaign execution for enterprise SaaS or CX technology. 
• Proven success driving pipeline growth through integrated campaigns across paid search, paid social, email nurture, and targeted ABM. 
• Strong understanding of B2B buyer journeys and marketing across complex decision-making groups. 
• Proficiency with marketing tech stack including HubSpot, Salesforce, and enrichment/automation tools (e.g., Clay, Clearbit, RB2B). 
• Analytical mindset with ability to own and communicate performance data, attribution, and ROI 
• Experience partnering with sales to accelerate pipeline and increase conversion rates 
• High bias toward action, creativity, and experimentation in high-growth, fast-changing environment

Leadership & Personal Skills:  

• Problem-solving: The ability to solve issues in a thoughtful manner and in a way that makes sense for the rest of the business. 
• Makes the uncertain, certain: A data-driven decision-maker, deferring to concrete information to make judgments and give business guidance. Ability to evaluate, solve, escalate, or hand off to the appropriate team member.  
• Future-oriented: Always thinking two, three, and four steps ahead of decisions, just like a chess player. Able to anticipate how your decision-making will affect the organization down the road.  
• Strong communicator and teacher: Able to think through and manage complex processes, but also make them easy to understand for others, whether it’s a busy sales rep, channel partner, or exec-level leader. New campaigns and tools should be easy to teach and train, so they can be effectively implemented.
• Do-er & Leader: Not afraid to roll your sleeves up and do the work with a strong aptitude for contributing to the development of a fast-growth company, as we scale over time. 

Preferred Qualifications:  

• Experience in contact center, AI, workforce engagement, or enterprise analytics  
• Direct experience executing marketing for 12–18 month enterprise sales cycles 
• Ability to craft and refine campaign copy and messaging that resonates with technical and business audiences 
• Proven track record of building or contributing to 7-figure pipeline programs 
• Bachelor’s degree in Marketing, Business, or a related field