Rising Government Call Center Satisfaction
By Emil Modugno |
In 2022, the government’s global contact center satisfaction index reached its peak since 2013, while in contrast, the…
How Travel & Hospitality can calm the turbulence within Customer Experience
By Ruby Perez |
It’s a turbulent time for travel and hospitality companies. This past holiday season was the third busiest year…
3 Ways to Automate for a Better Patient Experience
By Ruby Perez |
Patient experience expectations are at an all-time high. Dubbed the Amazon Effect, it is the phenomenon where retail…
People Behind Customer Success: Zumra Thweatt
By Ruby Perez |
Creating customers for life is a core foundation at SuccessKPI and at the heart of this is a…
Take your CX reports with you during your migration to cloud
By Maddie Rennyson |
The value of cloud-based applications is well-known and understood: the ability to scale, no hardware to maintain, increased…
