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About this Fireside Chat

While AI is indisputably the path forward, some reports say up to 80% of AI projects will fail. In this fireside chat, Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI, will delve into:

• The evolution of customer experience (CX)
• AI use cases that are delivering business outcomes today
• How WEM 3.0 helps enterprises create a winning CX strategy to solve core business problems including:
  • Improving agent experiences
  • Improving customer experiences
  • Reducing costs

Save your spot to learn how to leverage use-case specific CX AI in real environments with multiple contact center platforms, CRMs, marketing automation tools, and more.