Zoom
Unified Data & Reporting for Zoom
Accelerate agent performance, drive business outcomes through executive insights, and improve CX with omnichannel data.
Personalized Experiences with
Actionable Insights
Add context and relevance to your reporting by leveraging analytics that reveal omnichannel customer interactions. As insights deepen over time, agent performance improves, supervisors become more efficient, and executives gain actionable insights to drive the business forward.
Remove silos with unified data
Analyzing customer interactions across multiple channels can be complex. Our Unified Data & Reporting capabilities remove complexity and reveal the context needed to improve customer experience.
Take action from interaction
As customers interact with your brand through many channels—social, email, support, and more—you’ll build a 360° view of your customer’s experience. You’ll utilize real-time playbooks, reports, and visualizations to drive better outcomes.
Trusted security and controls
Our solutions comply with the most rigorous industry security standards and Role-based Access Controls through data partitions.
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Deploy and manage in the cloud
As a preferred Zoom Contact Center solution partner, deployment and procurement with Zoom is easy. Manage SuccessKPI solutions and scale quickly to improve agent experience.
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