Virtual Events
Join us to learn how federal government agencies are transforming the citizen experience with trusted FedRAMP solutions.
Join us for a live discussion with Ankita Singh, Senior Industry Analyst from Frost & Sullivan, and SuccessKPI’s CEO Dave Rennyson to dive deeper into topics including:
– Frost & Sullivan’s insight into the workforce optimization industry
– Unlocking real-time and historical insights from agent and customer interactions
– Critical applications of AI in your contact center
Government agencies: see how SuccessKPI and Carahsoft work together to transform and modernize agency contact centers.
In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI.
Watch this on-demand webinar to learn about factors that make customer experience such a quagmire.
Watch this webinar now to hear from our Chief Product Officer, Praphul Kumar, as he reveals five different styles of sentiments.
Learn how to focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
Cloud migration can pose operational challenges and seem daunting to any organization, in this webinar hear how SuccessKPI and Genesys can make this transition seamless and painless together.
